극과 극을 읽은 분 중 어떤 분들은 "저런 것은 소수의 천재들이나 가능하겠지"하고 오히려 낙담과 포기를 하는 분들이 있을 것 같습니다. 하지만 원래 의도는 희망을 드리기 위한 것이었습니다.
타 경쟁사에 비해 4배가 넘는 생산성에, 12배가 넘는 품질을 자랑하는 도요타에 대해 게리 하멜이 한 이야기를 주목해 봅시다.
"Year after year, Toyota has been able to get more out of its people than its competitors have been able to get out of theirs. It took Detroit more than 20 years to ferret out the radical management principle at the heart of Toyota's capacity for relentless improvement.... Only after American carmakers had exhausted every other explanation for Toyota's success -- an undervalued yen, a docile workforce, Janpanese culture, superior automation -- were they finally able to admit that Toyota's real advantage was its ability to harness the intellect of 'ordinary' employees."
from Management Innovation, Gary Hamel, Havard Business Review, 2006년 2월
(강조는 김창준)
--김창준